Key learning: trusted relationships
Trust is an underlying theme across all of the learning from Time To Shine. We have found that the projects which have successfully achieved their outcomes have developed trusting relationships between staff, volunteers and the older person.
For many older people the way they access a project or service can depend on their own circumstances and developing any new relationships can be daunting. Poor mental health and lack of confidence can provide an additional barrier, requiring additional, skilled support.
Successful activities take place in settings where people find a sense of attachment and feel they ‘belong’. They have also tried to build on existing networks such as community connectors but have understood that some individuals need additional support.
This area of work can be personally challenging and at times upsetting. The need to maintain professional boundaries while developing a positive relationship of trust can be difficult. There is a need for good staff and volunteer support.
Time to Shine reports
- Grief takes many forms: supporting older people through loss and bereavement (Time to Shine, July 2020)
- Life, loss, learning and legacy: learning from men's experiences of bereavement (Time to Shine, July 2020)
- Supporting Wellbeing And Independence For Frailty Swift Report(Time To Shine June 2019)
- SWIFt interim evaluation (Health & Care Evaluation Service, Autumn 2018)
- Time to Shine programme evaluation: summary of beneficiary outcomes (Care Connect)
- Value Of Working With Volunteers Report (Time To Shine)
- Value of Working With Volunteers Toolkit (Time To Shine, December 2019)
Reports from other Ageing Better programmes
- Ageless Thanet: A whole community approach (Ageless Thanet, October 2020)
- Community Navigators (Ageing Better Isle of Wight, 2019)
- Bereavement - learning from Ageing Better (National Lottery Community Fund)
- Economy and Personal Resources (National Lottery Community Fund)
- Positive mental health - learning from Ageing Better (National Lottery Community Fund)
- Working and engaging with carers - key learning from Ageing Better (National Lottery Community Fund)