Key learning: trusted relationships

Trust is an underlying theme across all of the learning from Time To Shine. We have found that the projects which have successfully achieved their outcomes have developed trusting relationships between staff, volunteers and the older person.

For many older people the way they access a project or service can depend on their own circumstances and developing any new relationships can be daunting. Poor mental health and lack of confidence can provide an additional barrier, requiring additional, skilled support.

Successful activities take place in settings where people find a sense of attachment and feel they ‘belong’. They have also tried to build on existing networks such as community connectors but have understood that some individuals need additional support.

This area of work can be personally challenging and at times upsetting. The need to maintain professional boundaries while developing a positive relationship of trust can be difficult. There is a need for good staff and volunteer support.

Learning links

Time to Shine reports

Reports from other Ageing Better programmes

National reports

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